Supporting our Customers
Working with Specifiers and Contractors
Our dedicated support teams work in partnership with you and our manufacturing operation provides rapid support and response to your varying programme needs.
We work with all key stakeholders to ensure the highest quality and system performance.
We work with the installing contractor through an approved process and audit/inspect the fitted works on completion prior to authorising the release of the product guarantee. This delivers the highest quality of gutter system and total satisfaction.
Technical Support - Survey, Specification, Installation Audit and Inspection
The Sharman’s Technical Support team offers a national network of Technical Field Managers as well as a dedicated head office technical helpline for both specifiers and contractors.
The team has in depth product knowledge combined with a wealth of practical hands-on experience to offer advice and support at all stages, from initial site survey through to specification generation and on-site installation audit and inspection.
Approved Contractors are inducted in our training school and assessed as fully authorised installers of the system. All installations are certified and/ or audited by our Technical Field Managers prior to completion.
Our full service support for specifiers and contractors includes:
- Full site gutter and roof surveys
- Condition reports
- Bespoke project specifications
- Guarantee and BBA accreditation
- Installation is through our Approved Contractor Network.
A Helping Hand
Here to help
Our national network of Technical Field Managers and Technical Support Centre provides full support on all site activity from initial survey through to installation and guarantee request and our sales support tools include samples, specifications, marketing materials and training programmes.
Rigorous ongoing training, site inspections and audits of our registered Approved Contractor Network ensures full quality control at the point of installation.
We offer a full prroject management service to support you at every stage of the process. Starting from the specification process, site survey, condition report, specification design, right through to installation by our Approved Contractor Network and audit and inspection regimes by our Technical Field Managers, quality is assured for all project stakeholders.
We provide a full contractor training programme at one of our UK Training Centres. This includes extensive installer training on all aspects of the system, from initial site survey requirements, to gutter preparation, roll out and fixing of the liner, through to installation of both the drainage outlets and network components. Hands-on practical training is blended with traditional and digital support materials including:
- Introduction to Sharmans, its full support services and the Plygene Gutterline system
- Practical demonstrations and fixing/hot air welding sessions using bespoke designed training rigs
- A comprehensive system guide and the Golden Rules for installation
- Online video installation footage of all key system components
- Online technical data sheets and specified fixing types for all gutter substrate materials
- System audit, certification and guarantee authorisation.
Online Technical Support
We provide high levels of technical support with specifications, access to technical libraries, including NBS and standard specifications, CPDs and dedicated system training programmes for specifiers.
We understand the challenges faced in the gutter and roof environment and how we can help you to specify the right system. We are always at the end of a phone to talk through your specific needs.
Our specification team will visit you to deliver CPD training.
A full suite of marketing materials are available to support your end user customers including samples, literature, videos, animations, specifications, technical data sheets, etc.
To ensure the highest level of installation quality control, we operate a national network of certified Trained Contractors fully qualified in the installation of the Plygene Gutterline system.